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Before
proceeding with your enrollment you must agree with the
terms, conditions, and
disclosures outlined on this page.
Web
Teller , Web Teller with E-Statements and Web Teller with Bill Payment
Electronic Delivery of Disclosures, Notices, and Responses
You have requested Web Teller or Web Teller with Bill Payment (jointly
referred to as the "Service"). We are required by Law to provide
certain information to you when you sign up for the Service. This
information includes the initial disclosure required by the Electronic
Funds Transfer Act and Regulation E (jointly "EFTA"). We require
that you receive that information electronically in order to enroll for
the Service.
In addition, while you are a subscriber to the Service, there may be other
disclosures, notices, or other communications we are required to give you
pursuant to EFTA, depending on the circumstances. This includes any notice
we are required to provide pursuant to EFTA if we make changes to the
Service, as well as any responses we are required to provide to you if you
assert that an error or unauthorized transaction has occurred in
connection with the Service. In order to continue enjoying the benefits of
the Service, we require that you be willing to receive any disclosure,
notice, or other communication required pursuant to EFTA electronically.
If we provide a disclosure, notice, or other communication to you
electronically that we are required to provide to you under EFTA, upon
request, we will provide a copy to you at no additional cost.
Withdrawing Consent to Electronic Delivery
You may provide us notice that you are no longer willing to accept this
information electronically. If you withdraw your consent, your
subscription to the Service may be terminated automatically. If you wish
to withdraw your consent, you may do so by contacting Gerber Federal
Credit Union Web Teller Services at (231) 924-4880 or (800) 338-3746.
Consent and Acknowledgement
This consent applies to the Service and any accounts, which you register
to use with the Service. By clicking "yes", you are
acknowledging receipt of this notice and are agreeing to accept the
disclosures and other information electronically as described above and
accepting the following:
* Acknowledging receipt of the Notice and Consent regarding Electronic
Communications Web Teller / Web Teller with Bill Payment;
* Confirming you are able to access and retain this information provided
electronically.
* Consenting to receipt of the disclosures and other information
electronically as described above, and;
* Agreeing to the Terms and Conditions for Web Teller with Bill Payment.
This Agreement and Disclosure ("Agreement") contains important
information and guidelines for using Web Teller and Web Teller with Bill
Payment. You should read all of the information contained herein. These
are the current terms of your Agreement with Gerber Federal Credit Union
for accessing your accounts and making use of other services via Web
Teller and Web Teller with Bill Payment. By using the Service, or
authorizing others to use it, you agree to these terms. Gerber Federal
Credit Union may amend these terms from time to time. You will be notified
of any amendments that affect your rights or obligations. Each of your
accounts at Gerber Federal Credit Union, which are accessed by the
Service, continue to be governed by the applicable Membership and Account
Agreement, State and Federal Regulations relating to Deposit Accounts,
Electronic Fund Transfer Agreement and Disclosures, and the Rate and Fee
Schedule Disclosure.
Definition of Terms
As used in this Agreement, the following words have the meanings given
below:
* "Bill Payment" means Web Teller with the Bill Payment feature
* "Business Day" means Monday through Friday, except Federal
Holidays, Saturday, and Sunday
* "Transaction Account" means a share draft checking account
owned by a member
* "Initiation Day" means the day you initiate a bill for payment
* "Law" means Federal Law and Regulation applicable to the
Service
* "Payee" means the approved individual, merchant or institution
you wish to pay using the Web Teller with Bill Payment
* "Payment" means instructions for a transfer of funds to a
Payee whether by electronic transfer or check
* "Payment Processing Day" means Monday through Friday, whether
we process your Payment by electronic transfer or check
* "Share draft Checking Account" means the account designated
for Web Teller with Bill Payment transactions
* "Service(s)" means Web Teller or Web Teller with Bill Payment
or any other feature for which you have requested
* "User ID", "Password", "Pin" means the
Gerber Federal Credit Union access code assigned or selected by you
* "We", "Us", and "Credit Union" means
Gerber Federal Credit Union
* "You", "Yours", "Depositor", and
"Account Holder" means each person who applies to use Web Teller
and Web Teller with Bill Payment
Computer Equipment and Software
You will need computer hardware and software sufficient to enable you to
access the Internet. You will need to have an Internet service provider
and a browser that is SSL compliant (128 bit encryption) which includes
Microsoft Internet Explorer 5.5 or greater or Netscape Navigator 4.7 or
greater.
You are responsible for the installation, maintenance, and operation of
the computer and browser software. The risk of error, failure, or
non-performance is your risk and includes the risk that you do not operate
the computer and software properly. We are not responsible for any loss,
damage or injury, whether caused by your equipment or software, the
services, or any technical or editorial errors contained in or omissions
from any user guide related to the services. We will not be responsible
for any direct, indirect, special or consequential damages arising in any
way out of the installation, use or maintenance of your equipment,
software or the services, except where the law requires a different
standard.
Unavailable, Delayed, or Inaccurate Account Information
Gerber Federal Credit Union strives to provide complete, accurate, and
timely account information through the Service. However, unless otherwise
required by Law, we will not be liable to you if any such information is
unavailable, delayed, or inaccurate. With respect to electronic funds
transfer problems, such as unauthorized transfers or the credit union's
failure to properly complete authorized transfers, the extent of our
liability is described in this Agreement.
New Services
We may, from time to time, introduce new services or enhance the existing
services. We will notify you when these new or enhanced Services are
available. By using these services when they become available, you agree
that they will be governed by these Terms, Conditions, and Disclosures as
well as any additional terms, conditions, and disclosures we provide to
you.
Signing Up For Web Teller or Web Teller with Bill Payment
To use Web Teller you must have an account with Gerber Federal Credit
Union that is in good standing. To use the Web Teller with Bill Payment
you must have an active share draft checking account. You can activate Web
Teller with Bill Payment by clicking on the link provided. You will be
asked for your "logon" information with Gerber Federal Credit
Union. If you do not have the "logon" information you will need
to contact Gerber Federal Credit Union to establish this information.
Passwords and Personal Identification Numbers (PINS)
We are committed to the security of our member's accounts and account
information. However, you must also take every precaution to ensure the
safety, security, and integrity of your accounts and transactions provided
on the Service. Your User ID, Password, Personal Identification Number
(PIN), or Password Clue allows access to your accounts and other services
provided herein; providing this information to another person effectively
constitutes a grant of authority to access your accounts for all purposes
including without limit, under the Electronic Funds Transfer Act and
Regulation E; such authorization shall continue until you have notified in
writing that such person is not authorized to act with regard to your
accounts and the Service.
A User ID, Password, PIN, and Password Clue are reasonable and are
designed to authenticate your transactions and those transactions, which
you authorize others to conduct for you. You agree that you will not
disclose, and will prevent the disclosure of your User ID, Password, PIN,
and Password Clue. If the confidentiality of your User ID, Password, PIN,
or Password Clue is compromised you shall notify us immediately by calling
(231) 924-4880 or (800) 338-3746. In the event your User ID, Password,
PIN, or Password Clue have been compromised you will be required to
establish a new code(s). You assume sole responsibility for maintaining
your User ID, Password, PIN, and Password Clue.
Scope of Services
Web Teller
* View account balances
* View loan and account histories
* Transfer money within your credit union membership
* View paid share draft checks
* View deposits made to your membership
* Download copies of paid share draft checks
* Download account history to Quicken or Microsoft Money
Web Teller with Bill Payment
* Use the Add/Edit Payees feature to create and edit a list of payees to
receive payments.
* Use the Payments feature to schedule payments of your bills. You select
the payment amount and processing date for each payment. Payments will be
deducted from your share draft checking account.
* Use the Pending Payments feature to verify that payment information you
have entered is correct, make any required corrections, or cancel a
payment. Pending Payments cannot be used to correct or cancel a payment
that has already been sent. Once a payment has been sent, it will no
longer appear on the Pending Payments screen. Payments not on the pending
screen cannot be stopped.
* Use the Web Teller Message Center to receive and send messages.
* Use the View Payment History feature to review payments over a specific
time period, not to exceed 90 (ninety) days.
All payments will be processed against your share draft checking account.
You authorize us to use Central Corporate Credit Union or its authorized
agents to provide the Service to you on our behalf.
Payment of taxes or court directed payments via the Service is prohibited.
Funds will arrive at your targeted payee as close as reasonably possible
to the date designated by you in your payment instruction (Payment Date).
Subject to the Terms, Conditions, and Disclosures set forth in this
Agreement, you authorize us, and any third party acting on our behalf, to
choose the most effective method to process your payment, including
without limitation, electronic, paper or other means. For each properly
instructed payment to an eligible payee you will receive a transaction
accepted message.
The Payment Date indicated by you must always be a business day (as
previously defined). If it is not, the Payment Date will be deemed to be
the first business day following the date indicated.
Unless you receive a completion notice that the transaction was accepted
successfully, we will not be liable for any failure to make a payment,
including any finance charges or late fees incurred as a result. Your
Payment Date should always be on or before the Payee Due Date, not the
Late Date or Grace Period. Since the time for us to process your payment
varies according to the particular payee, you must become familiar with
the payment processing time for each payee you desire to pay, allowing the
appropriate number of business days between the days you input your
payment instruction and the Payment Date. Subject to the limitation
discussed below, if you follow the procedures described in the agreement
for payments, and you are assessed a penalty or late charge, we will
reimburse you for that late charge or penalty up to a maximum of fifty
dollars ($50.00). We will not be liable with regard to any Deposit Account
or the Service, for instance, if: through no fault of ours, you do not
have enough available funds in your Deposit Account to make the payment or
transfer or the payment or transfer would exceed permitted overdraft
protection you have with us; circumstances beyond our control (such as
fire, flood, water damage, power failure, strike, labor dispute, computer
breakdown, telephone line disruption, or a natural disaster) prevent or
delay the transaction despite reasonable precautions taken by us; your
computer, the telephone lines, or the credit union's computer systems were
not working properly or were temporarily unavailable, and this problem
should have been apparent to you when you attempted the transfer or; the
funds in your Deposit Account are subject to legal process, an uncollected
funds hold, or are otherwise not available for withdrawal; the information
supplied by you or a third party involving the Deposit Account, Payment or
Transfer, is incorrect, incomplete, or untimely; we have a reasonable
basis for believing that unauthorized use of your User ID, Password, or
PIN, or account has occurred or may be occurring; the payee does not
process a Payment promptly or correctly, or for any other reason specified
in this Agreement.
You agree to allow at least 6 (six) Business Days between the Initiation
Day, if the Payment will be completed by check, and the Payment due date
or date you wish the payee to receive the Payment. You must allow at least
3 (three) Business Days between the Initiation Day you schedule a Payment
to be initiated, if the Payment will be completed by electronic transfer,
and the Payment due date or date you wish the Payee to receive the
Payment.
In the event that you do not comply with the terms and conditions set
forth in this Agreement, or in the event that your payment instruction is
not made in time for us to process your payment prior to the Due Date
required by a particular Payee, you will be liable for all penalties and
late fees imposed, and we will not be liable for any such penalties or
fees.
Without limiting the foregoing the credit union shall also not be liable
for late charges, interest, penalties, or other amounts incurred by any
depositor for the depositor's failure to allow sufficient time for
processing and delivery of any payment(s) so long as the credit union has
complied with the provisions of this Agreement.
Unless otherwise required by Law, the credit union will not be liable to
you under any circumstances for special, indirect, or consequential
damages, including, without limitation, lost profits or attorneys' fees,
even if we are advised in advance of the possibility of such damages.
We reserve the right to refuse to make any payment, but will notify you of
any such refusal within two (2) business days following receipt of your
payment instructions.
Consent to Receive Electronic Member Statement
Thank you for
enrolling to receive your member statement electronically via Gerber
Federal Credit Union’s (Gerber FCU) E-Statement. Your enrollment into
Gerber FCU’s E-Statement constitutes your acceptance of the terms and
conditions set forth in this disclosure to replace your paper statement.
You are consenting to
electronic delivery of account-related notices and other regulatory
information that would normally be sent with your paper member statements
(collectively, "statement inserts").
E-mail
Notifications and E-Statements: How They Work
When your
member statement is ready to view, you will be notified by email from
estatement@gerberfcu.com. The
e-mail notification will contain instructions for access to our website
gerberfcu.com. After logging into Web Teller, your electronic member
statement can be found by clicking "
E-Statements
." That same page will contain links to any statement inserts for
that month. We will maintain your most recent member statements for the
previous 12 months.
Electronic
Formats and Access
In
order to receive an e-mail notification that your member statement is
ready to view, you will need access to a computer that allows you to
receive e-mail and an account with an e-mail service provider compatible
with your e-mail software. [PDF format will be provided for viewing,
printing, storing, or downloading your Gerber FCU E-Statement.] To open
this format, you will need Adobe Acrobat Reader. You can obtain a free
copy of Adobe Acrobat Reader by visiting http://www.adobe.com/products/acrobat/readstep2.html.
Acceptance
I
have read and understand the above information and consent to delivery of:
E-Statement
e-mail notifications to the e-mail address that I indicate under the Web
Teller "User Options" tab and “E-mail Address" link found
on the navigation bar within Home Banking. I understand that my member
statements and any statement inserts will be available to me on the Web
after I log in to Web Teller.
Acceptance is noted by logging on to Gerber FCU
E-Statements
.
Service Availability
The Service is generally available any time, day or night, seven days a
week, by signing on to the Service and entering your User ID and Password.
You may sign in initially by using your Primary Member Number and the last
four digits of your Social Security number, but you must select, and
thereafter, use, a User ID and Password created by you.
The Service may be unavailable from time to time for scheduled
maintenance. There may also be unscheduled down time, but we will work to
minimize such interruptions in Service.
Electronic Mail
Regular Electronic Mail (E-Mail) communications may not be secure. We,
therefore, request that you do not send us or ask for sensitive
information via any E-Mail system. If you wish to contact us
electronically, please use the Web Teller Message Center located on Web
Teller.
You agree that Gerber Federal Credit Union may respond to you by use of
the Gerber Credit Union Web Teller Message Center with regard to any
matter related to the Service, including responding to any claim of
unauthorized electronic funds transfer.
Limitation
Under no circumstances will we be liable if we are unable to complete any
payments initiated in a timely manner via the Services because of the
existence of any one or more of the following:
* You have closed the designated Account, or have been removed as a joint
owner
* We have identified you as a credit risk and have chosen to initiate your
payments by using a paper draft rather than electronic payment remittance
* Due to mismanagement of the Account we have terminated your subscription
to the Service
* You have not provided us with the correct information for those payees
to whom you wish to direct payment
Insufficient Funds and Suspension of Service
In the event we are unable to process a Web Teller with Bill Payment check
or electronic payment, the transaction will result as a Non-Sufficient
Funds. In such event, we will charge all related service fees to you. In
the event of repetitive Non-Sufficient Funds, we reserve the right to
suspend your subscription to the Service. This suspension may be without
prior notice to you. If your subscription is suspended, transactions that
were previously initiated may still continue to be processed unless
cancelled and confirmation of such cancellation is provided. The decision
to suspend Service is determined by Gerber Federal Credit Union and all
inquiries and correspondence relating thereto, including requests for
reinstatement, should be directed to Gerber Federal Credit Union. If your
Service is suspended we will notify you by mail at your address on file.
Gerber Federal Credit Union is under no obligation to notify you if it
does not complete a transfer because there are insufficient funds in your
account to process a transaction. In all cases, you are responsible for
either making alternate arrangements for the transfer or for rescheduling
the transfer through the Service.
With respect to any negative balance caused by honoring either a paper or
electronic payment, you agree to reimburse us immediately after notice is
sent to you, for any funds we have already paid to one or more of your
designated Payees which we were unable to recover by debit to the Payee.
If you do not pay any amount owed to us when due, we have the right and
you agree to pay interest on the unpaid balance at the rate of 18% per
annum (or the maximum rate allowed by applicable law if less). In the
event that your claim or debt has to be referred to a third party for
collection, you agree, to the extent permitted by law, to pay all costs
and fees incurred in collecting the outstanding balances, including
reasonable attorney fees and court costs.
Restrictions and Fees on transfer from Certain Deposit Accounts
Each transfer through the Service from a savings or money market account
is counted as one of the limited transactions permitted each statement
cycle period i.e. 6 (six) per month for savings and money markets, as
described in the "Membership and Account Agreement" and
"Rate and Fee Schedule". Transfers are not permitted to or from
Share Certificates, IRA Certificates, or IRA Savings.
Disclosure of Account Information
We will disclose information to third parties about your account or the
transactions you make: (i) where it is necessary or helpful for completing
a transaction; (ii) in order to verify the existence and condition of your
account for a third party, such as a credit bureau or payee, (iii) in
order to comply with reporting or other legal requirements (including, for
example, legal process); (iv) if you give us your permission; and (v) as
otherwise permitted by Law.
Your Liability for Unauthorized Transfers
If you believe your User Log-on and Password has been lost or stolen, you
should request Gerber Federal Credit Union change your Password
immediately.
Tell us at once if you believe your statement, account or transaction
information, or security information has been lost, stolen or compromised.
Calling is the best way of keeping your possible losses down.
You could lose all the money in your account, as well as your maximum
overdraft line of credit if applicable. If you tell us within two (2)
business days, you can lose no more than fifty dollars ($50.00) if someone
used your security information without your permission.
If you do not tell us within two business days after you learn of the loss
or theft of your security information, and we can prove we could have
stopped someone form using your security information without your
permission if you had notified us, you could lose as much as five hundred
dollars ($500.00).
If your statement shows transfers that you did not make, tell us at once.
If we do not receive notification from you within sixty (60) calendar days
after the statement date, you may not be entitled to any type of account
re-credit for lost funds.
We will investigate your complaint and will correct any error promptly. If
we take more than 10 (ten) business days to do this, we will re-credit
your account for the amount you think is in error so that you will have
use of the money during the time it takes us to complete our
investigation. If we need more time, however, we may take up to 45
(forty-five) calendar days to investigate your complaint or question. If
we ask you to put your complaint or question in writing and we do not
receive it within 10 (ten) Business Days, we may not provisionally credit
your account. If we decide that there was no error, we will send you a
written explanation within 3 (three) Business Days after we finish our
investigation. You may ask for copies of the documents we used in our
investigation.
Note: The 10 (ten) Business day and 45 (forty-five) day rules discussed
above are extended to 20 (twenty) business days and 90 (ninety) days
respectively; if a notice of error involves an electronic fund transfer
that was not initiated within the state.
As a member using Web Teller or Web Teller with Bill Payment, you agree
that the credit union may respond to you by using the Web Teller Message
Center with regard to any claim, error, unauthorized electronic funds
transfer or any question related to the Services.
Customer Service Information
Questions regarding Web Teller or Web Teller with Bill Payment, should be
directed to Gerber Federal Credit Union, Web Teller Services, (231)
924-4880 local, (800) 338-3746 toll-free, during business hours of 8:00 AM
to 5:00 PM Eastern Time, Monday through Friday. Mail may also be addressed
to:
Gerber Federal Credit Union
Attn: Web Teller Services
P. O. Box 116
Fremont, MI 49412
Additionally, you may send a message to Gerber Federal Credit Union direct
through the Web Teller Message Center.
Statements
All payments and transactions made via the Services will be listed on your
monthly account statement that you receive from Gerber Federal Credit
Union.
Fees and Charges
Fees and Charges are outlined in the Gerber Federal Credit Union Rate and
Fee Schedule.
Exclusion of Warranty
Some of the Services provided to you will utilize the services of
Financial Fusion, Inc.; such company provides its services "as
is" and without warranties, and such company accepts no liability
arising from the Web Teller or Web Teller with Bill Payment that it helps
support.
If you agree to the terms, conditions, and
disclosures outlined on this page, click here to print a Web
Teller Brochure & Agreement.
If you do NOT agree, click here to return to the Gerber
FCU Homepage. |
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