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Frequently Asked Questions
| Q: | What is the cost of using Web Teller? |
| A: | There is no charge for using Gerber Federal Credit
Union's Web Teller service.
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| Q: | What type of browser do I need to access this service? |
| A: | Web Teller has been developed to
function best with Microsoft Internet Explorer 6.0 service pack 1 or
higher. You may obtain it at microsoft.com. Web Teller may not
function correctly with BETA versions and MAC users with Safari browsers
will find better results with Microsoft Internet Explorer.
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| Q: | How secure is this site? |
| A: | Web Teller offers the highest
industry security standard for all transaction types. It has dual
pin/password verification, 128 bit SSL encryption, and firewalls to
safeguard your accounts. To protect your privacy, Web Teller will
automatically logo out after 10 minutes.
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| Q: | How far back in history can I retrieve a paid copy? |
| A: | You can view up to the last 90 (ninety) days of paid
check copies and account history. For history and check copies past the 90
(ninety) days you need to contact the credit union.
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| Q: | Why does my session occasionally time out? |
| A: | The system is set to automatically time out after
10 (ten) minutes. This is for your security. In the event you have to leave
your computer, someone else will not be able to access your
account.
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| Q: | When I enrolled I accepted the "Terms and Conditions" on Web Teller. Why do I occasionally have to accept them again? |
| A: | Any time changes are made to the "Terms and
Conditions," whether by change in Gerber Federal Credit Union policies or
necessitated by State and Federal regulations, they must be accepted again.
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| Q: | How do I transfer money into another member account? |
| A: | First, click on the "Other
Members" link located beneath the Maintenance menu on the left
navigation bar. Under "To ADD an Authorization" enter the
member number and member last name of the account to which you would like
to make a transfer. The next screen will confirm that the transfer
has been successfully added. To transfer funds to that account,
select the "Transfer Funds" link located beneath the Move $ menu
on the left navigation bar. The transfer account you added will be
found by clicking the drop down menu beneath "To Share
Account." Follow the on-screen directions to complete your
transaction.
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| Q: | Can a partial payment be made towards a Mortgage loan with Web Teller? |
| A: | No, payments to a Mortgage loan must be equal or
greater than the monthly scheduled payment.
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| Q: | If I forget my password what do I do? |
| A: | If you would like to be issued a new
password or pin, please fax a request to "Web Teller Services"
at (231) 924-7181. Please include the following:
* Your Member
number
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| Q: | Is additional help available? |
| A: | Yes, you can: * Send a message to Gerber Federal Credit Union from the Message Center on the Web Teller site. Click the "Send Mail" link located beneath the Communications menu on the left navigation bar. * E-mail memberservice@gerberfcu.com * Contact Gerber Federal Credit Union Member Service at (231) 924-4880 during business hours.
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